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Use cases
13 October 2026 · 1 min read

Start a return from one sentence, with the order already found

In short

A customer names what they want to send back. Rendel finds the order and the item from your API, shows the return with your policy, and starts it through your endpoint once the customer confirms.

No order number to look up

The customer does not have to find the order first. Rendel reads their recent orders as the signed-in customer and matches the item they named.

Starting the return changes data, so it waits on a confirmation card that Rendel's server builds from your return action.

The five ways a confirmation ends: succeeded, failed, declined, expired and timed out. Only the first one means the action happened.The model proposesrefund_orderThe server builds the cardfrom your template and validated paramsThe user taps Confirmthe only path that runs anythingYour handler runsin your app, as your userIt ends in exactly one of thesesucceededYour handler returned okfailedYour handler returned an errordeclinedThe user said no, or a result arrived unconfirmedexpiredTen minutes passed. Decided on the servertimed_outYour handler passed its own timeoutA result posted without confirmed: true is recorded as declined, whoever sent it.
A write or destructive action has five endings and only one of them means the thing happened. expired is the one apps forget: it is decided on the server, ten minutes on, to a card the user may still be looking at.

In Halden, a demo app

Asked: “Return the Loopback Hoodie from my last order”

Answered: Here's the return for your Loopback Hoodie. Returns are free and the refund goes out as soon as it's scanned in.

Questions

  • Yes. It answers from your knowledge base and your own data, and cites only what you gave it.

See Rendel do this in an app like yours.

Rendel is an AI assistant inside your own app. Customers ask in their words, and the order is tracked, the card frozen or the return started right there, without a support ticket.

Try it in a demo appBook a Demo

Put it in your app this week.

Start free on your own, or tell us what your customers do most and we’ll show you that exact workflow, working, in a tailored demo.

  • PilotFree400 messages a month
  • Starter$199 / month4,000 messages a month
  • Growth$799 / month20,000 messages a month
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