Terms of service

These terms cover the use of Rendel, provided by Neon Apps. Using the service means agreeing to them. Where a signed agreement exists between us, that agreement wins wherever the two differ.

What the service is

A software development kit and a hosted API that let you embed an assistant in your own application. The assistant answers using a fixed catalog of interface components and may propose actions that you have registered. Your action handlers run inside your application, on your user’s session, against your own systems. We never hold your backend credentials and never execute your code.

What you are responsible for

• The actions you register, what they do, and the risk level you declare for each. You decide which operations the copilot may propose.
• What your application sends as context, and what it puts in front of your users.
• Your keys. Publishable keys ship inside your application and are readable by anyone with a copy of it; treat them accordingly. Keep console credentials to the people who should have them.
• Having the right to send us the data you send us, and telling your users what your application does with it.

Acceptable use

Do not use the service to break the law, to attack anyone, to work around its limits, or to build a product whose purpose is to deceive the people using it. Do not send us data you are not allowed to send. We may suspend an app that is doing one of these things, and we will tell you why.

Plans, limits and payment

Every organization starts on a free pilot with a conversation allowance. Paid plans are activated with us and invoiced monthly during the pilot programme. A conversation is one user thread; a thread idle for a day counts as a new conversation when it resumes. Past your allowance, new conversations pause until the next month or a plan change: threads already open finish normally, and there is no overage charge.

Traffic on a test key is never billed, and for that reason it carries its own monthly ceiling. A test key ships inside your development builds and is readable by anyone holding one, so the ceiling is what stops a leaked key from running up a bill nobody agreed to. It does not affect live traffic, and we will raise it on request.

Prices may change with 30 days’ notice, and never within a period you have already been invoiced for.

Keeping your build current

We support the published protocol version and will not remove a field or change what an existing one means inside it. Where a change is unavoidable we will email every organization with a live key at least two weeks beforehand, and we may then refuse requests from builds below a stated minimum version rather than answer them wrongly — a client that receives something it cannot read fails in a way its own users cannot be told about. No minimum is set today. See the changelog and versioning policy.

Your data and ours

Your content stays yours. We process it to run the service, as described in the privacy policy, and we do not use it to train models. You can export your whole app as one JSON file from the console at any time, without asking us, and deleting an app deletes its conversations, knowledge and keys. You can also erase a single one of your users on their request, which is yours to do rather than ours because you are the controller of what they say to the copilot. We keep the right to use aggregate, non-identifying operational metrics to run and improve the service.

Availability

No uptime commitment is offered on the pilot or on self-serve plans; where one is agreed it will be in a signed agreement. We depend on third parties, including the model provider, and an outage at one of them can be an outage here. We will tell you about incidents that affect you.

The assistant is not deterministic

Answers are generated by a language model and can be wrong. The platform constrains what the model may render and what it may propose, and it builds every confirmation card itself from your own template and validated parameters rather than from model output. It cannot make those guarantees about the words inside an answer. Do not put the copilot in a position where a wrong answer is unsafe without a human or an action-level check in front of it.

Liability

The service is provided as it is. To the extent the law allows, our total liability in any twelve-month period is limited to what you paid us in that period, and we are not liable for indirect or consequential loss. Nothing here limits liability that cannot be limited by law.

Ending it

You can stop at any time by deleting your apps; we will refund nothing already invoiced but will not invoice again. We may end an account for a serious or repeated breach of these terms, with notice and a chance to fix it where fixing it is possible.

Law

These terms are governed by the laws of Türkiye, and the courts of Istanbul have jurisdiction, without affecting any consumer rights you have where you live.

Contact

support@neonapps.co.